Align the Organization, Achieve Breakthrough Results and Sustain the Gains
More than 30 real-life examples from industry leaders such as Toyota, Chrysler, Lockheed-Martin, Herman Miller, ThedaCare and others, including commentary from executives who have successfully traveled down the kaizen culture transformation path.
"The real-world experience of the authors is obvious as they describe problems and solutions that they and others have used to build a kaizen culture. As the authors point out, culture is determined by a set of behaviors that start at the level of the leader and filter through the rest of the organization. This book will give hope that you can change your organization too.
But remember, the time to get started is now, not next week, next month, or next year. The system is broken, you are in charge, and kaizen culture is the solution"
John Toussaint, MD
Founder and CEO
ThedaCare Center for Healthcare Value
“As a leader, I believe that causing or allowing burden and stress on the people is a moral issue. I want everyone in the organization working on cutting out half of the muri—overburden on people and processes—by the end of the year.
I know [that] if we do these things, the business results will follow.”
“Herman Miller, since the 1950s, has been a participative environment, meaning that people have a right to influence their workspace. People have the right to demand answers to questions as to why they’re doing x, y, or z. The continuous-improvement process gives workers the tools to help change their workplace for the better.
It allows them to become engaged in improving safety, quality, and how they do their work. But without top-down support—strong leadership support around process—this will simply fail because it is hard work, and hard work doesn’t sustain itself.”.
Executive Vice President for Operations
"Culture, learning, adaptiveness have become casual tools in the managerial toolbox - but what do they really mean? This much needed book clarifies what culture actually means, and how to focus on a kaizen culture.
Kaizen remains the breakthrough departure point of any lean effort - in the author's terms, a people-centric, problem solving worldview to benefit society."
author of The Gold Mine, The Lean Manager,
and executive lean coachJohn Toussaint, MD
"It is a continuous journey and the authors disclose just what it takes to understand and change an organization. Creating a Kaizen Culture is both a fascinating and enlightening read needed by anyone desiring to truly understand how to accomplish this in their business"
President, Lean Frontiers & author of Lean Cost Management